Customer Service
We take the happiness and safety of our customers seriously. Please see below for important information related to our Customer Service.
100% No-Risk Guarantee
We want you to love Waxhead products, and we think you will. But just in case, we offer a 30-day 100% money back guarantee, plus a lifetime replacement guarantee. Simply contact us within 30 days of your order to receive a full refund. After that, if you ever feel your unfinished product warrants replacement, we'll send it to you at no charge.
Please note that refunds for orders shipped outside the US do not include shipping charges. Also, refunds are not available for bulk orders. Fraudulent, incomplete or illegible requests will not be honored.
To request a refund or replacement, send us an email at mac@gowaxhead.com with the following info:
- First and Last name
- Email address used for the order
- Order #
- Name of the product purchased and price
- Date of purchase
- Reason for refund/replacement
Orders Outside the US
As a small company based in the United States, we are happy to ship to the following countries outside the US: Canada, Australia, United Kingdom, Europe and Mexico. Please note any customs or additional costs are the full responsibility of the buyer. For international orders, our money-back guarantee covers product costs only - shipping charges cannot be refunded for any reason, and buyer assumes all risks of delivery failures, which are beyond our control. For more info, please click here.
Terms & Conditions
We take the happiness and safety of our customers seriously. Please see here for important information related to our Legal policies.
Privacy Policy
Please see here for important information related to our Privacy policies.
Disclaimer
The ideas, concepts, and opinions and all content expressed on this Website and Blog are for educational purposes only. You are responsible to research and verify information before relying on it. We are not licensed or registered healthcare practitioners. Read our Disclaimer here.
Order Shipping
Orders received on business days before 2 pm Eastern will typically be shipped same day, otherwise the next business day. We use USPS as our primary shipping resource. USPS First Class shipping times vary, and Priority Shipping is available for an additional fee.
Due to COVID-19, courier delivery delays can occur. We ask for your patience as USPS struggles to process an overload of online orders and logistical issues.
Read our full Shipping Policy here.
Order Confirmation and Tracking
Once your order has been received, you will receive a confirmation from gowaxhead.com via email. When your order is shipped, you will receive another email, which will include the USPS tracking number.
Shipping During COVID
Due to COVID-19, courier delivery delays will likely occur. We ask for your patience as USPS struggles to process an overload of online orders and logistical issues. Every online business throughout the world is experiencing shipping delays. We are not responsible for carrier shipping delays, and please understand the postal service problems are outside of our control.
Ask Us Anything
If you ever have questions regarding your order, our products, or anything related to sun defense, don't hesitate to contact us at mac@gowaxhead.com. We do our very best to respond by the end of the same business day.