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Customer Service

We take the happiness and safety of our customers seriously. Please see below for important information related to our Customer Service.

Money Back Guarantee

We are so confident you will love Waxhead products, we offer a complete 30-day money back guarantee, plus a lifetime replacement guarantee. You can contact us within 30 days of your order to obtain a full refund of your purchase price, less shipping. After that, if you ever feel your product warrants replacement, just let us know, and we'll send you a replacement at no charge.

Please note we are unable to accept returns due to allergic reactions or fragrance sensitivities — we disclose our ingredients fully on our labels and website pages, so please read them carefully. No group or organization requests are allowed. Fraudulent, incomplete or illegible requests will not be honored.

To request a refund or replacement, send us an email with the following info:

  1. Your first and last name
  2. Email address used for the order
  3. Your order #
  4. Name of the product purchased and price
  5. Date of purchase
  6. The reason for your refund

 

Order Shipping

Orders received Monday through Friday will typically be processed by the next business day. Orders received on weekends and holidays will typically be processed the next business day. We use USPS as our primary shipping resource. Shipping times are generally 2-4 business days.

 

Order Tracking

Once your order has been processed, you will receive an order confirmation from gowaxhead.com via email, which will include the USPS tracking number.

 

Email Us

Feel free to contact us at mac@gowaxhead.com -- we usually respond within 24-48 hours.

JOIN US! #THRIVEINTHESUN

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